Privacy
Privacy Policy
This page explains what information we collect, how we use it, and the choices you have when using Mars Collection.
Introduction
This Privacy Policy applies to customers, visitors, and anyone who interacts with our website or services.
By using our website, placing an order, booking an appointment, or contacting us, you agree to the way we handle information as described on this page.
Information We Collect
Information you provide directly
- Name, email address, phone number, and delivery address
- Account and login details where applicable
- Order history, appointment details, and support messages
- Payment and billing information processed through our payment providers
Information collected automatically
- IP address, browser type, device information, and operating system
- Pages visited, time spent on the site, and general usage activity
- Cookie and analytics data used to improve website performance
Information from third parties
- Payment processors
- Delivery and logistics providers
- Marketing or analytics tools where used
How We Use Information
- To process orders, payments, deliveries, and appointment bookings
- To communicate with you about your orders, bookings, or support requests
- To improve our products, service quality, and website performance
- To send marketing messages where you have agreed to receive them
- To prevent fraud, misuse, and security issues
- To comply with legal or regulatory requirements
Security and Retention
We take reasonable technical and organizational steps to protect the information we hold.
We keep personal information only for as long as it is needed for operational, legal, accounting, or customer-service purposes.
No online system can guarantee absolute security, but we work to reduce unnecessary risk and limit access appropriately.
Your Choices
- You may ask to review or correct the information we hold about you
- You may opt out of marketing communications
- You may ask questions about how your information is used
- You may request deletion where retention is no longer required and the law allows it
Contact
Email: support@marscollection.co.ke
Phone: 0726243706
Address: Ronald Ngala Street Dubai Merchant Mall first floor Shop F54
We may update this policy from time to time. The most current version will always appear on this page.