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How can we help you?
Questions about a pair, your size or an order? Choose the contact option that works for you, or send our team a message.
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Quick answers
Frequently asked questions
A little help with common footwear and order questions.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
What's your return policy?
Please contact Mars Collection before returning an order so we can confirm the available options for your item.
Do you ship internationally?
Please contact Mars Collection to confirm delivery availability for your location.
Need help choosing a shoe size?
Send Mars Collection a message with the style you are interested in and the size you usually wear.